Privacy Policy

1. Introduction

Owivo ("we", "us", or "our") operates the Owivo platform (owivo.com), an AI-powered chatbot solution for businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Company Information:
Owivo
Winterkoningstraat 19, 2170 Antwerpen, Belgium
VAT: BE0804140292
Email: info@owivo.com

2. Information We Collect

2.1 Information You Provide

Account Information: Name, email address, company name, and password when you create an account.
Business Information: Company details, website URLs, business locations, and contact information you add to your chatbot.
Payment Information: Billing details processed securely through our payment provider (Stripe).
Communication Data: Messages you send to us for support or feedback.

2.2 Information Collected Automatically

Usage Data: How you interact with our platform, features used, and pages visited.
Device Information: Browser type, operating system, IP address, and device identifiers.
Cookies: We use essential cookies for authentication and optional analytics cookies.

2.3 Chatbot Conversation Data

When visitors interact with chatbots created on our platform, we collect conversation messages, lead information (if provided by visitors), and interaction metadata. This data is stored to provide the chatbot service and is accessible to the business owner (our customer).

3. How We Use Your Information

To provide, maintain, and improve our services
To process transactions and send related information
To send administrative messages, updates, and security alerts
To respond to your comments, questions, and customer service requests
To analyze usage patterns and optimize user experience
To detect, prevent, and address technical issues or fraud
To comply with legal obligations

4. Third-Party Services

We integrate with the following third-party services:

Google Calendar: For appointment scheduling (requires your authorization)
Stripe: For secure payment processing
AI Providers: For chatbot intelligence (conversations may be processed by AI services)
WhatsApp Business API: For WhatsApp messaging integration (if enabled)
Email Services: For transactional emails and notifications

Each third-party service has its own privacy policy governing the use of your information.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

With Your Consent: When you explicitly authorize sharing
Service Providers: With vendors who assist in operating our platform
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Conversation data is retained according to your subscription plan settings. You can request deletion of your data at any time by contacting us.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

Encryption of data in transit (TLS/SSL)
Secure authentication mechanisms
Regular security assessments
Access controls and monitoring

9. Cookies

We use cookies to maintain your session and preferences. Essential cookies are required for the service to function. You can control cookie preferences through your browser settings.

10. Children's Privacy

Our service is not intended for individuals under 16 years of age. We do not knowingly collect personal information from children.

11. International Data Transfers

Your data may be processed in countries outside the European Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

12. Data Deletion

You have the right to request deletion of your personal data at any time. Here's how you can exercise this right:

12.1 How to Request Data Deletion

Email Request: Send an email to info@owivo.com with the subject "Data Deletion Request"
Account Settings: Log into your Owivo account and navigate to Settings → Account → Delete Account
Contact Form: Use our contact form at owivo.com/contact

12.2 What Data Will Be Deleted

Upon receiving a valid deletion request, we will delete:

Your account information (name, email, password)
Business and chatbot configurations
Conversation history and lead data
Integration credentials and connected services
Usage analytics associated with your account

12.3 Third-Party Data Deletion

If you connected third-party services (such as WhatsApp Business, Facebook, or Google Calendar), you may also need to revoke access directly from those platforms:

Facebook/WhatsApp: Visit facebook.com/settings → Apps and Websites → Remove Owivo
Google: Visit myaccount.google.com/permissions → Remove Owivo access

12.4 Deletion Timeline

We will process your deletion request within 30 days of receiving it. You will receive a confirmation email once your data has been permanently deleted. Some data may be retained for legal compliance purposes (such as billing records) for the period required by law.

12.5 Data Deletion for Chat Visitors

If you are a visitor who interacted with a chatbot powered by Owivo and wish to have your conversation data deleted, please contact the business that operates the chatbot, or email us at info@owivo.com with details about the chatbot you interacted with.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Owivo
Winterkoningstraat 19
2170 Antwerpen, Belgium
Email: info@owivo.com